FAQ

Please check here for an overview on how we work...

If you only want to browse the website, no.

No. But we'll ask for your full contact details as and when you want to confirm a booking.

As well as your contact details, we'll ask you to tell us about your interests, dietary requirements and anything else you think might be relevant about your trip (business meeting, wedding anniversary, birthday, etc.). This information - apart from your contact details - is passed on to each hotel when you send an enquiry, so that they can ensure they offer you not just the most appropriate room, but advice about how you can get the best out of your holiday.

Certainly: that's what we do best!

This is what we have always done, and we expect to always do it. Just have a browse, fill in any of our enquiry forms and we'll start to build your holiday for you.

But remember: the more you tell us, the better your holiday will be.

Twenty-four hours. If you have a problem in deciding (faffing partner, finding airline tickets, general indecision etc.), let us know.

  • We will inform you once we receive confirmation of availability from the hotelier, requesting that you either accept or decline the reservation details within 24 hours.
  • If you need longer (while waiting for airline tickets for instance), please let us know and we will do all we can to accommodate you.
  • The reservation for each individual accommodation and/or full itinerary will be finalised once you received an email from us indication the the booking is confirmed.

We require no deposit, and the full balance for your stay will be payable on departure from your hotel. However, please note:

  • Our hoteliers and accommodation suppliers sometimes require a deposit to secure a booking. If this is the case, we will put them in direct contact with you in order that you can arrange payment.
  • Should you want to take advantage of current exchange rates, you may pay full price (for accommodation only) in advance. Again, if this is the case, we will put them in direct contact with you in order that they can arrange payment.
We - Slovene Dream - do not accept any payment on behalf of the hotels and accommodation suppliers we represent.
  • If it's more than 63 days to departure, just let us know by email, and there'll be no charge.
  • Less than 64 days and there will be an administrative charge of a percentage of the total due, usually between 10% and 20%.
  • Less than 31 days, 50% of the total due.
  • Less than 15 days, 100% of the total due.

Those are the rules as laid out in our terms and conditions. However, if you call or email at the earliest opportunity, we'll do all we can to mitigate any surcharges (we do understand that circumstances change - and as well as happy customers, we'd like to have happy non-customers too).

We do understand that situations change, and we try to be as flexible as possible. In most cases, there will be no charge, as long as you contact us within a reasonable time. We'll also help you with rearranging dates, hotels etc.

If you're an EU citizen, no. If you're from another part of the world, the same rules apply as to most other EU countries. It is best to keep your passport up to date, as most foreign embassies and consulates do not have renewal facilities in situ, which means a long wait while your documents hurtle off to Vienna or someplace.

If you are a member of another EU country, you should apply locally for a European Health Insurance Card. As British subject, you should click here (it's free, by the way).

More importantly, we strongly recommend that all travellers take out adequate health and travel insurance... wherever you're going!

In practical terms, you'll be in safe hands. Although the country's health system is a little stretched (aren't they all?), you can be assured that you'll get good, efficient treatment. We've broken bones, had a baby, got nasty virus-type-thingummies and all kinds of stuff while living here, and the nice medics made us all better.

The currency is the euro. ATMs are widely available and major credit cards/travellers’ cheques are widely accepted. Banks and bureaux de change will change travellers’ cheques, sterling and other main currencies.

In terms of value for money, you will find that Slovenia is affordable and that high standards of quality are expected. This is very much a get-what-you-pay-for destination.

But always remember: there are only two amounts of money: nothing and not enough.

No - it's now a part of the EU and will eventually be a nett contributor: the standard of living is higher than in many parts of western Europe. Slovenians used to point out that they have a higher GDP than Greece or Portugal... but you probably know that now.

A moot point.

Historically and strictly speaking, no, Slovenia isn't a part of the Balkans - but Greece is.

Although its people are Slavs, Slovenia's major cultural influence over the past few centuries has been Austro-Germanic, plus a liberal sprinkling of French and Italian.

Although Slavs, Slovenes actually find it quite difficult to say boo to a goose.

With all due respect to Wales (especially their rugby team), size isn't everything.

Think of Slovenia like the Tardis: diddy from the outside, but huge on the inside. A quick browse around this website will give you some idea of the holiday opportunities. Put it this way: if the Disney corporation had seen Slovenia first, they wouldn't have bothered with DisneyWorld.

Having said that, if you're around for 10 days or longer, a little dip into Croatia or Italy might be nice too.

Only if you swear in public.

Many people speak English (or Italian, German, French, Serbian... ) and you'll have no trouble communicating. Oh, and everybody speaks English at our hotels.

Hello Matthew Fort at the Guardian - yes, we avidly read your restaurant reviews... but when you travel abroad, please find some local people who actually know something useful. When you wrote about the stodgy alpine diner (admittedly, ages ago now), you were just 500 metres away from one of Europe's finest restaurants, Hiša Franko. If you consider returning, give us a call.

Although it boasts three separate climates (alpine, continental and mediterranean), Slovenia gets pretty warm in the summer months, averaging around 25 degrees C.

Rather more so than you're used to, wherever you come from. The question should be: are you fit to drink the water?

Simple: we stay in them, eat their food, chat to their staff and do the stuff you would expect to do in a hotel. We used to do this anonymously - almost all of our Dream hotels were chosen this way - but being such a small country, just about everyone knows us by now!

Your financial protection is covered by your credit card company, and if you use a Visa debit card, Visa extends that protection to you too (check with your card provider for details).

You do not need any financial protection with Slovene Dream, as we never receive any money from you - your contract is with the actual accommodation supplier.

The honest answer is that you don't - until you get there. However, we hope you have gleaned from our website that this business is very personal for us: basically, it stands or falls by how happy we make you: it has done so far, and we intend to keep it that way.

It depends on what you mean by the 'best deal'.

Unlike larger and more famous travel companies, we do not squeeze our hotels for lower and lower prices. It is our considered view that our hotels are to be supported in offering the best of everything, for a reasonable price: service, decor, comestibles, ambience... whatever it takes to make a Dream hotel.

So yes, you do get the 'best deal': you will stay in the best room possible (with free upgrades for Slovene Dream customers, if better rooms are available), for exactly the price the hotel would charge if you booked direct.

Conversely, our hotels also get the best deal, in the form of the best guests, who expect a certain standard in relation to what they paid.

No, because we don't sell flights: the budget carriers provide the best service into and around Slovenia, so it follows that it is in your best interests that you should book your own flights. As you have 72 hours in which to confirm your accommodation booking, you should have plenty of time to complete your travel booking.

If you have any problems or issues with flight booking, let us know and we'll see what we can do to help.

To quote from a UK government website: "If you buy your tickets with a credit card, and your transaction is more than £100, your money is protected under the terms of the Consumer Credit Act. Your money may be protected even if the cost of your air travel was less than £100 and you paid by credit card, but you should claim within a reasonable time. Many credit card companies will also refund money if the airline you booked with goes bankrupt, including the cost of unused return tickets."

Emphases are ours.

We understand that our business does not stand alone, but is the focus of a group of services that will (we hope) become your holiday. We welcome your feedback - in fact, to some extent we rely on it - so that we can keep a rolling assessment of what our customers think of the hotels we recommend. Should you have an issue, gripe, or serious complaint, we will take it up with the hotelier. As and when the issue has been dealt with to our satisfaction, we will contact you - and only then will we publish your positive comments.

In this way we are able to support our hoteliers in a positive and professional way, which means that our customers always get the best of the best. It also ensures that the feedback we publish is not biased by our customers, or us!

If, however, a hotel consistently lets their standards slip, with little or no regard for customers' comments, we drop them from our portfolio. Indeed, there are quite a few hotels that feature on other travel company websites... that no longer feature on ours.

Of course, you are more than welcome to post your comments on our FaceBook page.

In brief...

We'll do all we can to ensure you get the holiday of your dreams, with the least fuss, the best price, the scrummiest food, the most information... all that it takes to make you - and our hoteliers - happy.